Join Our Team as an Outpatients Senior Call Handler!
Are you passionate about providing exceptional care and support to patients? Our client, one of the largest acute hospital trusts in England, is seeking an enthusiastic Outpatients Senior Call Handler to join their dedicated team in Boston.
About the Role
As an Outpatients Senior Call Handler, you will be at the forefront of patient care, ensuring that appointments for routine, urgent, suspected cancer, and multidisciplinary team (MDT) services are managed efficiently.
Key Responsibilities
* Patient Liaison: Provide a customer-focused booking service, ensuring patients receive relevant information in a timely and accurate manner.
* Data Management: Capture and maintain accurate patient data using Trust information systems, ensuring compliance with national and local protocols.
* Appointment Coordination: Negotiate and manage appointments, prioritising patient needs and maintaining adherence to waiting time targets.
* Problem Solving: Address any issues that arise in the outpatient clinics, ensuring a smooth and efficient operation.
* Use CareFlow PAS for data entry and management.
* Maintain up-to-date knowledge of national Cancer Waiting Times (CWT) and 18-week RTT targets.
* Communicate effectively with patients and healthcare staff.
* Maintain confidentiality in line with current legislation and Trust policies.
* Support new staff through training and mentoring.
Who We're Looking For
* Experience: A background in customer care or office administration, preferably within a healthcare environment but not essential.
* Skills: Excellent verbal communication and interpersonal skills, with the ability to prioritise tasks and work independently.
* Attributes: A compassionate approach to patient care, strong attention to detail, and the ability to work under pressure.
Why Join Us
* Temporary Contract: This position runs from January 5, 2026, to March 27, 2026.
* Professional Growth: Opportunity to develop your skills and knowledge in a dynamic healthcare setting.
* Supportive Environment: Work within a team committed to delivering high-quality, patient-centred care.
Apply Now!
Take the next step in your career and join a dedicated team that values compassion, respect, and excellence. We can't wait to meet you!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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