Join to apply for the Senior IT Service Desk Engineer role at ARC Management Systems
Duties
* Act as escalation point for 1st and 2nd line Service Desk Engineers, ensuring complex incidents and problems are resolved promptly
* Take ownership of high priority issues, providing advanced troubleshooting and resolution across hardware, software, networking and applications
* Provide mentoring, coaching and technical guidance to Service Desk Engineers to build team capability and knowledge
* Deliver excellent customer service and communicate with end users, leading by example
* Support and contribute to IT projects, acting as Service Desk lead where required
* Proactively identify recurring issues and recommend permanent fixes, including process or technical improvements
* Ensure knowledge base articles and team documentation are accurate and kept up to date
* Assist with the administration of key systems such as Active Directory, Office 365, VPN, Oracle E-Business Suite and Mitel
Skills and Experience
* Proficient with PC (client and server) hardware, peripherals and basic network concepts
* Experience with Active Directory, password resets, Microsoft Office support and Office 365
* Solid understanding of Microsoft operating systems and Office products
* Driving licence required for site visits
Benefits
* Career and professional development opportunities
* 23 days holiday plus bank holidays
* Company pension, life assurance and other statutory benefits
* Internal and external training programs
* Rewards and discounts through Rewarding Great People platform
* 24‑hour advice lines and support from mental health first aiders
* Free access to on‑site gym and subsidised restaurant
Closing Date
12/12/2025
FM Conway is an award‑winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life. At our heart we are a family that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for. We look forward to receiving your application!
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