Job Title: Operations Manager
Reporting to: Chief Operating Officer (COO)
Location: Superior Wellness HQ – On-site, 5 days (Mon–Fri)
About Superior Wellness
Superior Wellness is the world’s fastest-growing manufacturer and distributor of premium hot tubs, swim spas, Chill Tubs, saunas, and wellness products. We lead the market through a commitment to innovation, quality, and a customer-first mindset.
As an international business importing from multiple countries, we offer a global range of high-quality products to both trade and retail customers. Our focus is simple, improving health and wellbeing through exceptional products and service.
We’re passionate about helping our partners and our people grow, driven by our vision to become the world market leader in wellness products and deliver a best-in-class customer experience.
The Role
We are looking for an Operations Manager to join our growing Operations team, playing a key role in ensuring the day-to-day running of our operational flow is efficient, joined up, and customer-focused.
This is a hands-on role suited to someone who enjoys a fast-paced, evolving environment and wants to make a real impact in a scaling business.
You’ll work closely with Sales, Purchasing, Logistics, Aftersales, Warehousing and R&D and be responsible for coordinating operational activity so that products, parts and services flow smoothly from suppliers through to customers.
We’re a fast-paced, growing business, so this role suits someone who is proactive, adaptable, and comfortable taking ownership.
Key Responsibilities
* Coordinate day-to-day operational performance across Sales, Purchasing, Logistics, Aftersales, Warehousing and R&D to keep priorities aligned and work flowing
* Ensure warranty and aftersales claims move efficiently from submission through to resolution, including parts availability, dispatch and technical support
* Identify and remove operational bottlenecks, driving quick fixes and longer-term process improvements
* Monitor key inventory and availability risks, working with Purchasing to prevent shortages of high-priority components and spares
* Oversee delivery and logistics performance (on time/in full), including carrier performance, issue resolution and recovery plans during disruption
* Track and report key operational metrics (e.g., warranty turnaround, backlogs, inventory availability, delivery performance) with clear updates to the COO
What We’re Looking For
Essential:
* Strong operational management experience within manufacturing, distribution and/or logistics
* Proven ability to coordinate cross-functional teams and drive outcomes without direct authority
* Strong problem-solving, prioritisation and decision-making skills in a high-paced environment
* Confident working with operational data/KPIs to drive actions and improvements
* Clear, practical communicator with a customer-focused mindset
Desirable:
* Experience improving warranty/aftersales operational performance and turnaround times
* Experience supporting continuous improvement or introducing new tools/systems in operations
We’re looking for someone who is hands-on, reliable, and takes ownership of their work.
Our Core Values
We are a values-driven business and look for team members who reflect our culture:
* Discipline – We get things done efficiently and effectively
* Responsibility – We own problems and solve them
* Consistency – We aim to be better today than yesterday
* Trust – We deliver exceptional service beyond expectations
* Integrity – We do what we say we will
* Team – We work together, support each other, and protect the team
Why Join Superior Wellness
We don’t just talk about wellness — we live it.
At Superior Wellness, you’ll be part of a fast-growing, international business where people are trusted to take ownership, make decisions, and genuinely impact how we grow. We’re building something ambitious, and we’re looking for people who want to be part of that journey.
You’ll be joining a team that is supportive, hard-working, and focused on getting better every day. It’s a hands-on environment where ideas are welcomed, and people are encouraged to take responsibility and make things happen.
Alongside a competitive salary, we offer:
* 13% company-wide bonus scheme (T&Cs apply)
* 31 days annual leave (including Bank Holidays)
* Additional annual leave with length of service (up to 5 extra days)
* Holiday purchase scheme
We also focus heavily on wellbeing and creating an environment where you can perform at your best:
* Fully equipped onsite gym
* Weekly fitness classes
* Fresh fruit and breakfast options available daily
Plus:
* Onsite parking (where applicable)
* A collaborative and supportive team environment
* The opportunity to grow within a fast-paced, international business
How to Apply
Apply directly via Indeed.
Equal Opportunities
Superior Wellness Ltd is proud to be an equal opportunities employer. We welcome applications from all backgrounds.
In line with GDPR regulations, your personal data will be handled securely and only used for recruitment purposes.