Overview
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit
The Onsite Services Installer, Sr Associate is expected to complete full integration of Point-of-Sale systems, gateway services and related peripherals at merchant locations. This position requires coordination with merchants and field technicians to ensure all requirements are met before, during and after installation. Installers will work with our clients by promoting the highest level of service and professionalism. They are also required to train clients on POS ecosystems once installed. Representatives are also expected to acquire an in-depth understanding of the entire merchant processing industry.
Worksite Location Requirements:
This role will be based in Newcastle upon Tyne and will involve installations for onsite services within a 200-mile radius. In addition, time will be allocated for administrative and support tasks, which can be completed from the office or home.
Responsibilities include:
Onsite & Remote Service Scope:
*
o Installation, Configuration, and Training of Skytab POS
* Installation, Configuration and Training of Shift4 Payment Gateway products for integrated third party POS/PMS solutions
* Site Surveys/ Network Troubleshooting
* Hardware/Software Troubleshooting
* Liaise directly with integration partners to enable smooth installations.
* Able to test hardware, software, and credit card processing with no or minimal remote support.
* Post-installation, provide documentation and photos of work performed at each location.
* Willingness to work flexible hours including on call, early mornings, late nights, and weekends, as
Required.
* Practice safe driving habits.
* A reliable personal vehicle is required for transportation.
* Ability to communicate effectively on the phone, emails, and work orders.
* Tracking of expenses and submitting monthly expense reports.
* Provide installation and feedback on new software/hardware while in beta testing.
* Inventory management of equipment and requisition.
* Participate in recurring training of Shift4 product suite.
* Appointments that take place outside of your local area may require you to be away for several days at a time.
Requirements:
* Good driving record
* Willingness to travel on short notice
* Able to lift and carry up to 50 pounds
* Technician background dealing with network/computer troubleshooting or installation
* High school diploma or equivalent
* Demonstrated proficiency in software, such as Microsoft Office Suite, and Google Docs
* Friendly, enthusiastic and outgoing demeanor
* Ability to learn and retain new information and concepts quickly
* Ability to follow directions and strong follow up
* Proven good judgment and proactive decision-making skills
* Ability to adapt to change
Kudos for:
* ePOS installation experience and/or F&B knowledge
* Technical certifications such as CompTIA A+, Net+, MCP, etc
* 2+ years customer service / technical support experience
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.