Overview
Our established client based in Ringwood is looking to recruit a full time Customer Service Admin to join a multi-channel Contact Centre. The role is an inbound contact centre position involving handling new orders and customer service actions. The orders element requires sales skills with a strong emphasis on upselling. Additional work involves managing emails and other back office tasks. Full training is provided for all elements of the role. Growth and development are encouraged and supported, with opportunities to progress to additional duties and salary increases.
Key Responsibilities
* Act as a liaison between customers and our client, ensuring smooth communication and resolution of inquiries.
* Handle incoming inquiries via phone, email, and other channels and resolve in a timely and effective manner (inquiries may include delivery and warranties; advisers are trained for one-call resolution).
* Demonstrate a customer-centric approach to build and maintain loyalty and satisfaction.
* Document interactions accurately and update customer information in the company database.
* Collaborate with internal teams to provide comprehensive solutions and escalate issues when necessary.
* Maintain professionalism and adhere to company guidelines and policies.
* Upsell and cross-sell on every opportunity to increase revenue.
* Identify and maximise sales opportunities through cross-selling, up-selling and promotions on a wide range of retail products.
* Place customer orders and resolve all customer enquiries at first point of contact where possible.
* Embrace company values and provide world-class service at all times.
* Take ownership of personal development and performance.
* Work as a team in a fast-paced, target-driven environment.
Requirements / What we’re looking for
* Experience in customer service and a track record of upselling is advantageous (the role emphasises upselling).
* Ability to handle inbound inquiries and multitask across channels.
* Willingness to participate in training and develop in the role.
Role Details
* Job Title: Customer Service Assistant
* Salary: £12.30 per hour (standard); Out-of-Hours: £14.55 p/h (10pm–8am)
* Location: Ringwood
* Hours: 40 paid hours per week
* Shifts: Rotating shifts between 8:00–16:30, 9:30–18:00, 15:30–22:00, and 22:00–08:00 (Out of Hours)
* Shifts rotate; five days per week, two weekends per month
* Additional company benefits: training provided, paid holidays, and a range of staff benefits
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