Salary: £26,000 - 26,000 per year Requirements: Proven experience in a first-line or deskside IT support role Ability to diagnose and resolve technical issues efficiently, escalating where appropriate Strong organisational skills with the ability to manage multiple tasks and priorities Excellent communication and interpersonal skills, with a customer-focused approach Ability to create clear user guides and standard operating procedures Willingness to support IT projects and collaborate with wider technical teams Responsibilities: Provide first-line and deskside IT support for office-based users Monitor the third-party help desk and assist with incident triage Act as the on-site IT point of contact, coordinating issue resolution and escalating to external service providers or application vendors where required Support user onboarding and offboarding, including Windows profile setup, hardware provisioning, and access removal Manage system access and permissions in line with approved requests and standard operating procedures Provision laptops, monitors, docking stations, and other peripherals for new starters Set up and maintain workstations, including replacement of faulty equipment Coordinate hardware repairs, warranty returns, recycling, and secure disposal Maintain accurate IT asset and inventory records Carry out approved ad-hoc software installations Develop and maintain user guides and IT standard operating procedures Support senior IT staff with projects such as hardware refreshes and office moves Technologies: Hardware Support Windows Network More: We are a rapidly growing distributor, delivering goods across the UK and Europe, and we are looking for a Junior IT Support Technician to join our team. This permanent role is based in Wrexham with a hybrid working model (3 days WFH) and offers benefits like a perks platform and professional development opportunities. Youll be part of a supportive, friendly team within a positive culture that values work-life balance and stability, as our employees often stay long term and have chances to move up or develop new skills. last updated 16 week of 2026