This is a role for someone who thrives on variety, influence, and impact. You won’t be tied to a single site. Instead, you’ll be the steady hand, the problem-solver, the coach, and the culture-carrier who supports our General Managers and venue teams to deliver exceptional hospitality every day.
About the Role
Our venues are diverse, busy, and full of character — and so is this role. As Support Team GM, you’ll step into any venue and immediately understand what’s working, what needs attention, and how to elevate the guest experience. You’ll work closely with the Managing Director and Support Team to drive standards, strengthen operations, and support our GMs through challenges, growth, and change.
This role is perfect for someone who loves the pace of hospitality but wants to broaden their influence beyond a single building. You’ll be a trusted partner to our venue leaders, a mentor to developing managers, and a key contributor to group-wide improvements.
What You’ll Be Doing
* Providing hands‑on GM‑level support across all venues, stepping in where needed to stabilise, strengthen, or elevate operations.
* Coaching and developing venue leadership teams, helping them grow capability, confidence, and consistency.
* Working closely with the Managing Director and Support Team to identify opportunities for improvement and implement best‑practice standards across the group.
* Supporting new openings, transitions, and change projects with on‑site leadership and operational expertise.
* Ensuring guest experience remains exceptional across all venues, with a focus on quality, service, and atmosphere.
* Acting as a cultural ambassador — modelling the behaviours, standards, and leadership style we expect from every GM.
* Providing clear, calm decision‑making in high‑pressure situations and helping venues navigate busy periods, staffing challenges, or operational issues.
What We’re Looking For
* A confident, consistent, and decisive leader with proven GM‑level experience.
* Someone who can quickly read a venue, understand its needs, and take action.
* A natural coach who enjoys developing people and strengthening teams.
* A problem‑solver who stays positive, pragmatic, and focused on solutions.
* Someone who thrives on variety — no two weeks will look the same.
* A leader who balances hands‑on operational ability with strategic thinking.
Why Join Us
You’ll be part of a team committed to raising the bar in hospitality. We value leaders who care deeply about people, standards, and guest experience. You’ll have the opportunity to influence multiple venues, shape our operational culture, and play a key role in our continued growth.
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