Working hours: 35 hours per week, Monday to Friday
Duration: 6 month contract
Location: Hybrid with travel to Gloucester, Manchester or London
About The Role
Ecclesiastical Insurance, part of Benefact Group, is looking for a Technical Claims Specialist (Marine Leisure) on a 6 month contract.
In this role you will lead strategic claims oversight, technical excellence, and end‑to‑end management of a diverse Marine Leisure portfolio ensuring high‑quality outcomes, robust governance, and strong customer value.
What You'll Be Doing
Portfolio & Governance Oversight
* Oversee the Marine Leisure claims portfolio, ensuring performance aligns with KPIs, business strategy, and a consistent, compliant claims philosophy.
* Deliver portfolio analysis and MI—identifying trends, loss ratios, and emerging risks—to drive data‑led decision making and support senior leadership insight.
Technical Claims Handling
* Manage complex and major losses across Hull, Machinery and Equipment, Salvage and Third-Party Liability leading full lifecycle handling from FNOL to settlement.
* Direct investigations with surveyors, loss adjusters, forensic specialists, legal counsel, and brokers, ensuring accurate coverage, liability assessment, and negotiation.
* Maintain accurate reserving in line with philosophy, monitoring development and adjusting proactively, while identifying fraud, subrogation, and recovery opportunities.
Delegated Authority, MGA & Audit Oversight
* Oversee delegated claims authority arrangements, ensuring strong governance, due diligence, audit delivery, and adherence to service standards.
* Maintain effective partnerships with MGA stakeholders through clear frameworks, reporting protocols, and performance oversight.
* Analyse audit outcomes, identify improvements, and implement corrective actions within agreed timelines.
Stakeholder & Relationship Management
* Serve as the primary technical referral point for Marine claims, supporting capability development across internal teams.
* Build and maintain strong relationships with MGAs, brokers, customers, and external experts to enable effective claims resolution.
* Collaborate with Underwriting, Pricing, and Reserving to share insights, trends, and market intelligence, representing the business in market forums.
Regulatory, Compliance & Complaints Handling
* Ensure claims handling meets regulatory and internal governance requirements, managing complaints to deliver fair outcomes and identify root‑cause improvements.
* Escalate risks appropriately while mentoring junior handlers and contributing to training materials for the Claims Academy.
* Act as a recognised technical leader within the Marine class, supporting continuous improvement and professional development.
What you'll need to have
* DIP CII qualified (or progressing towards completion) or LMA Certificate (Claims) or MTA Certificate (Claims) or equivalent qualification.
* Previous hull, cargo, liability and Protection and Indemnity (P&I) experience preferably including complex and major losses.
* Strong technical knowledge of marine insurance, vessel operations, maritime law, and claims principles.
* Experience in delegated authority oversight, audits, and governance.
* Strong analytical, negotiation, and communication skills, with the ability to influence stakeholders.
* Able to manage multiple priorities, adapt to change, and act as a technical mentor.
* Strong relationship‑building skills and solid understanding of regulatory requirements.
* Experience launching or managing new claims propositions or products.
What makes you stand out
* Familiarity with MGA governance and oversight frameworks.
* Project management experience.
* Experience in both company market and Lloyd’s environments.
We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.
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