The Role
Processing Centre Supervisor – Full-Time
Location: Dingwall
Hours: 40 hours per week
Salary: £30,000 per annum
Join Our Growing Processing Centre Team
We’re seeking a proactive, organised, and detail-focused individual to lead our busy Processing Centre in Dingwall. As a Processing Centre Supervisor, you’ll oversee a team of around 30 staff, ensuring smooth day-to-day operations, accurate case handling, and the achievement of key performance targets.
This is a hands-on role where you’ll combine people management with operational tasks — from reviewing evidence and managing correspondence to driving improvements and maintaining compliance.
What You’ll Do
* Lead, motivate, and support a team of approx. 30 office-based staff.
* Oversee the review of ANPR and MNPR images to identify parking breaches.
* Manage the scanning, sorting, and uploading of inbound correspondence.
* Use specialist software to process cases with speed and accuracy.
* Monitor team performance to ensure deadlines, compliance, and accuracy are met.
* Support process improvements and resolve escalated issues.
What We’re Looking For
* Strong attention to detail and excellent organisational skills.
* Clear and confident written & verbal communication.
* Ability to prioritise and multitask in a high-volume environment.
* Self-motivated, adaptable, and ready to take initiative.
* Flexible to work one Saturday per month.
* Previous supervisory experience preferred.
* Eager to learn new systems and procedures.
What We Offer
* £30,000 per annum
* 40 hours per week (Mon–Fri, with alternate Saturdays)
* 5.6 weeks annual leave (rising to 6.6 weeks with long service)
* Pension scheme
* Genuine career progression opportunities as our centre continues to expand.
Diversity & Inclusion
At APCOA, we are proud to be an equal opportunities employer. We value diversity and create a workplace where everyone is respected, supported, and empowered to succeed — regardless of age, race, gender, or background.
Apply today and become part of a forward-thinking team where your skills make a difference every day.
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