Role Summary
P+S Personnel are pleased to be working on behalf of our clients, who are currently looking for a Customer Support Engineer on a full-time, permanent basis to join their team in Great Yarmouth.
Main Responsibilities
* Provide outstanding technical support to customers by telephone, email and occasional customer visits.
* Assist in solving customer's technical issues together with support from the Engineering Team.
* Provide on-site demonstrations of our sonar products to support sales.
* Carry out installation, commissioning and upgrades of products.
* Report on opportunities for product improvements.
* Ensure communications from customers receive a response within acceptable time frame.
* Promote improvements, upgrades and aftersales opportunities to customers.
Person Specification
* Use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively.
* Analyse complex issues and problems and come up with rational judgments.
* Demonstrate specialist knowledge and expertise in own area.
* Communicate in a clear, precise and structured way.
* Co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals.
Qualifications and Experience
* Technical education in a relevant discipline to sonar products.
* Demonstrable hands-on experience of sonar survey equipment in the field or base.
Working Hours & Benefits
* Monday - Friday (flexible working hours)
* Health care, enhanced pension scheme, death in service benefits
* Excellent remuneration
* 25 days holiday allowance plus statutory bank holidays
* Flexitime with the ability to take an additional day's leave each month
* Private medical insurance
* Worldwide Travel insurance for employee
* Pension with matched contributions up to 8%
* Death in service benefit
* Sick pay
* Bike to work scheme
* Employee assistance scheme
* Free electric vehicle charging on site
* Annual bonus based on Company profit
* Wellbeing events.
Although office based the role may require occasional travel to support global customer base.
If this is a role you are interested in, please apply online ensuring your CV is up to date.
Alternatively, please apply directly by emailing your CV.
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