Join Colchester Institute - Where Your Career Makes a Difference
At Colchester Institute, we believe in the power of education to transform lives and communities. As one of the region's leading providers of education and training, we are proud to offer a dynamic, supportive and forward-thinking working environment where staff can thrive and make meaningful change.
We are looking for a Service Desk Technician - Second Line to provide fisrt and second lin technical support to staff to resolve incidents and service requests. In this role, you will ensure everyone has reliable IT services, deliver excellent customer support and be the key point of contact for your team.
Job Title: Service Desk Technician - Second Line
Full time
About the role:
1. Provide timely first and second line support to users via phone, email, and service desk systems. Resolve incidents and service requests in line with agreed service levels.
2. Log, prioritise, and manage incidents and service requests accurately within the ITSM system. Ensure issues are resolved or escalated appropriately.
3. Create, modify, and disable user accounts and permissions in line with security policies. Support password resets and access-related requests.
4. Install, configure, and troubleshoot desktops, laptops, peripherals, and mobile devices. Support standa...