YOBI is seeking a highly motivated and experienced Assistant General Manager to support the General Manager in the overall operation of our busy countryside and beloved pub. This is a fantastic opportunity for someone passionate about the hospitality industry to contribute to a thriving business and further their career in management. You will play a vital role in ensuring smooth daily operations, exceptional customer service, and a positive work environment for our team.
Key Responsibilities:
* Manager on Duty: Assume full responsibility for the pub's operations in the General Manager's absence, making decisions and handling any issues that arise.
* Operational Support: Assist the General Manager in overseeing daily operations, including opening and closing procedures, ensuring smooth service flow, and managing inventory including GP management.
* Customer Service Excellence: Lead by example in providing outstanding customer service, handling customer inquiries and complaints with professionalism and efficiency, and fostering a customer-centric culture within the team.
* Team Leadership & Development: Work on team training and culture, supervising, and motivating staff.
* Inventory Management: Assist in managing inventory levels, ordering supplies, minimising waste, and conducting regular stock checks.
* Financial Administration: Support the General Manager with basic financial tasks, such as cash handling, daily reconciliation
* Health & Safety Compliance: Ensure adherence to all health and safety regulations, maintaining a clean and safe environment for both staff and customers.
* Problem Solving: Proactively identify and resolve operational issues, customer concerns, and staff challenges.
* Communication & character: Maintain clear and effective communication with the General Manager, staff, and customers.
Qualifications & Experience:
* Proven experience in a supervisory or management role within the hospitality industry, preferably in a pub or restaurant environment.
* Strong leadership skills with the ability to motivate and manage a team.
* Excellent customer service and communication skills.
* Solid understanding of pub operations, including food and beverage service, inventory management, and cash handling.
* Ability to work in a fast-paced environment and handle multiple tasks effectively.
* Knowledge of health and safety regulations.
* Proficient computer skills, including experience with POS (Point of Sale) systems.
* A passion for the hospitality industry and a commitment to providing exceptional customer experiences.
* Desired: Personal Licence.
* Desired: Food Safety Certification.
Benefits:
* Salary: up to £30,000 per annum (based on a 40-hour work week).
* Rotational Shift Patterns: Offering flexibility and work-life balance. Always one day off at the weekend.
* Training and Development: Opportunities for professional growth and advancement.
* Team Building Activities: Fostering a strong and supportive team environment.
* Employee discounts during shifts on food & off shift
Job Type: Full-time
Pay: £27,000.00-£30,000.00 per year
Benefits:
* Company pension
Work Location: In person