OLM Helpdesk Administrator
Go back Northumbria Healthcare NHS Foundation Trust
The closing date is 14 June 2026
To provide a comprehensive and high quality operational service to all Medical and Dental trainees and Host Training Trusts within Health Education North East (HENE).
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Main duties of the job
* Managing the incoming calls on the LET Recruitment Helpdesk and taking ownership of the Helpdesk system.
* Contributing to the delivery of LET plans and programmes as identified within key objectives.
* Assisting the LET team with administrative support on new starters, employee relations issues, recruitment and payroll tasks.
* Responsibility for data entry and clearance of new starters on the ESR system.
* Assisting on the maintenance of the HEENE TIS system to meet minimum dataset.
* Maintaining the LET E-Induction ESR information and assisting with development requirements.
* Taking responsibility for E-Induction queries from LET team, Training Trusts and Employees.
* Serving as point of contact within the LET to provide support to learners regarding e-Learning queries.
* Providing ESR admin support to the OLM Administrator and the HR team.
* Maintaining self‑development, in both professional and personal terms, along with personal/professional development of other HR staff.
* General duties including filing, photocopying, emails, telephone cover etc.
* Any other duties, including project work applicable at this level.
About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England?
Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.
Job responsibilities
* Minimum 3 GCSE (or equivalent) Grade C or above or equivalent knowledge gained through work experience.
* ITQ / ECDL or other recognised IT Qualification or equivalent knowledge gained through work experience.
* The broad outline of knowledge, specialist skills and experience required for the post are outlined in the attached person specification.
* Experience in working in an office environment in telephone, email and customer services.
* Experience of use of ESR is desirable along with experience of NHS OLM processes.
Qualifications
* Minimum 3 GCSE (or equivalent) Grade C or above or equivalent knowledge gained through work experience.
* ITQ / ECDL or other recognised IT Qualification or equivalent knowledge gained through work experience.
* The broad outline of knowledge, specialist skills and experience required for the post are outlined in the attached person specification.
* Experience in working in an office environment in telephone, email and customer services.
* Experience of use of ESR is desirable along with experience of NHS OLM processes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Northumbria Healthcare NHS Foundation Trust
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