Salary: £67,000 - 107,000 per year Requirements: Working knowledge of MS Windows OS & MS Office Suite End User Devices hardware experience Deskside support experience Excellent customer-facing skills with the ability to deal with difficult customers Clean driving license Self-management with good organizational skills Strong communication skills Ability to follow remote advanced technical instructions Ideally possess hands-on work experience or have sound knowledge of Desktop / Workstation (Dell, HP) Knowledge of Laptop (Dell, HP), Server Module Support, and Network Module Support Responsibilities: Provide hands-on hardware support at customer sites and remote worker locations Deliver deskside support that keeps businesses running smoothly Travel across County Antrim using a company car Solve real technical challenges for end users Support and uphold agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) Collaborate with teams to deliver exceptional service while adhering to Capitas Field Services standards Technologies: Hardware Support Network Windows More: At Capita, we are an outsourcer dedicated to helping clients in both the public and private sectors enhance their business processes and consumer experiences. Our diverse team of over 34,000 colleagues operates across 8 countries, primarily supporting UK and European clients with people-centric services powered by leading technology. We offer 23 days of holiday, growing to 27, alongside company-matched pensions, life assurance, extensive parental leave policies, volunteering opportunities, and access to a Learning Academy for career development. We are committed to inclusivity and supporting the growth of our employees while maintaining a culture that values every individual. last updated 4 week of 2026