Our Assistant Conference and Events Manager supports our C&E Manager with the effective and efficient running of the Hotel's events team. You will be responsible for the smooth-running of any events held at our Hotel and work to maintain the highest of standards to ensure guest expectation is consistently exceeded - whether the event is a large Banqueting function, Business Meeting, Baby Shower or Wedding party. Our Grand Ballroom is a popular Glasgow location for big events - so we are looking for someone who enjoys the fast-paced way of working, no two days are the same! You will work a variety of shifts, including days and evenings over weekdays & weekends (including Bank Holidays). It is likely you will have some early starts or late nights to support with events taking place in the Hotel.
* Experience as an Assistant Manager or Supervisor within a Hotel C&B environment is preferable.
* Knowledge of appropriate F&B systems to support operational processes - table reservations and management system such as Micros Simphony (or relevant POS) and UKG would be preferred.
* Passion for providing guests with a personalised experience that will allow them to have a truly excellent event.
* Ability to predict problems before they arise, manage expectations and deal with any service recovery issues which may occur.
* Overall, ready to work in our voco team and provide our guests with a warm Glasgow welcome!
Being a host at voco, we offer you the following benefits…
* Financial security - £29,947per annum, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus, Tronc paid monthly if in eligible role. Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
* Growth and development - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
* Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perk's portal.
* Wellbeing - generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.
* Hotel specific benefits - generous discounts in our Champagne Bar (must be booked in line with process) plus a variety of different gifts on milestone occasions to celebrate with you!