Overview
Join to apply for the Motor Claims Crime Prevention Consultant role at Allianz UK. Location: Ipswich (the office will move to Chelmsford in 2026, so Chelmsford should be within a reasonable commuting distance).
This is a hybrid role based in Bournemouth, Leeds or Ipswich, with the expectation to be on-site one day per month.
Role Description
In this role, you’ll prevent, investigate, and detect insurance claims fraud by managing case portfolios, providing business referral support, and collaborating with external organizations like the Insurance Fraud Bureau and law enforcement agencies. You’ll also make key decisions on retaining referrals from internal and external sources for the Claims Crime Prevention Teams, ensuring genuine claims are returned promptly with clear feedback.
Salary Information
Pay: Circa £29,300 per year. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.
About You
* Compiling intelligence searches and conducting investigations to assess claim authenticity and identify potential fraud.
* Engaging with departments, liaising with law enforcement, and collaborating with industry bodies for technical support and referrals.
* Managing personal development, applying investigative techniques, and ensuring effective fraud detection while minimizing customer impact.
* Recording and highlighting concerns regarding fraudulent claims, maintaining case management systems, and ensuring compliance with standards.
* Identifying and reporting linked fraud cases, trends, and claims farming (KYO) to senior levels.
* Ensuring compliance with internal, regulatory, and statutory standards and controls.
* Negotiating settlements with Policyholders and Third Parties, and managing litigation cases effectively.
* Handling complaints and maintaining communication through the complaint process, ensuring the database is updated.
* Contributing to continuous improvement through self-development, 1-2-1s, and team discussions.
Essential Skills
* Understanding of motor claims liability, indemnity, and insurance case law related to fraud.
* Proactive customer approach aligned with Treating Customers Fairly (TCF) and strong communication skills.
* Knowledge of claims and underwriting processes, with awareness of personal injury claims and the MOJ/OIC process.
* Experience negotiating with solicitors and understanding basic investigation principles.
* Awareness of the Data Protection Act, Section 29 requests, and insurance-related regulations (e.g., money laundering and POCA).
* Basic knowledge of credit hire principles, fee structure, and insurance fundamentals.
We support the government scheme “Access to Work”; please feel free to ask us about the Access to Work scheme.
What We Will Offer You
* Flexible benefits package to suit you, with flexible working options and career opportunities across the Allianz Group.
* Hybrid working, annual performance-related bonus, contributory pension, development days, and discounts on insurance products and other benefits.
Our Ways of Working
We support flexible hours and hybrid work patterns to balance customer needs with business requirements. We are signatories of the ABIs flexible working charter to help you thrive and maintain work-life balance.
Equality, Inclusion & Trust
We are an equal opportunity employer and foster an inclusive workforce. We hold accreditations such as EDGE, Women in Finance Charter, Disability Confident, Stonewall Diversity Champion, and more. We welcome neurodivergent and disabled candidates and offer tailored adjustments, assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All
As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme. Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
HR-recruitment@allianz.co.uk
For inquiries or to submit your application, please contact: Deivydas Sakys
Closing date: 19 Sep 25
We reserve the right to close the advert early if we reach enough applications.
Join us - Let’s Care for Tomorrow.
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