Job Description
IT Technician
Salary: £25,000 – £27,500Location: Multi-site (College Environment) – Full UK Driving Licence RequiredContract: Full-time, Permanent
Overview
We are seeking a proactive and customer-focused IT Technician to deliver high-quality technical support across multiple sites. This role is hands-on and varied, providing front-line support for users.
The ideal candidate will have strong desktop support experience, solid troubleshooting skills, and working knowledge of SCCM within a large or distributed environment.
Key Responsibilities
* Provide 1st and 2nd line support for staff and students across multiple college locations.
* Install, configure, and maintain desktops, laptops, printers, and other end-user devices.
* Use SCCM for software deployment, imaging, patching, and asset management.
* Diagnose and resolve hardware, software, and network issues in a timely manner.
* Escalate complex technical incidents to senior IT staff or third-party providers when required.
* Support classroom and teaching technologies, including AV equipment.
* Maintain accurate IT documentation including asset records, procedures, and support logs.
* Contribute to ongoing IT projects and improvement initiatives across the college.
* Drive between sites as required to deliver hands-on support.
Essential Skills & Experience
* Broad experience in desktop and end-user support within a busy IT environment.
* Hands-on experience of SCCM (Microsoft Endpoint Configuration Manager) for imaging, deployments, and patching.
* Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and general networking fundamentals.
* Ability to troubleshoot hardware and software issues efficiently.
* Excellent communication and customer service skills.
* Full UK driving licence and access to a vehicle.
Desirable Skills
* Experience working in education or multi-site environments.
* Knowledge of Intune, Azure AD, or hybrid environments.
* Familiarity with ITIL practices.
* Experience supporting AV/Smart Classroom technologies.
Personal Attributes
* Self-motivated, organised, and able to prioritise multiple tasks.
* Confident supporting users at all technical levels.
* Positive attitude with a strong commitment to delivering quality service.
* Willingness to travel between sites and occasionally work outside core hours when required.