****Salary**** - we are looking for a salary in the region of up to £28,000 (dependent on experience)****Contract type**** - There is 1 Permanent role available and one Fixed Term contract until December 2025.****Working pattern/flexible working**** - A mix of shifts on a rota basis including weekends< Live in Earliest start 7am - latest finish 23:00, Live out Earliest start time 8:30 - latest finish 23:00. Ability to work flexible hours, including weekends and holidays****Location**** - This role is based at our Brownsea Castle Hotel on Brownsea Island. * Implement and supervise standards of cleanliness and across the hotel operation, to include audit reviews* Implement and supervise standards of food, beverage and housekeeping service across the hotel operation.* Build and lead a high performing and professional team. Plan and manage shifts, rotas, holiday planning, sickness cover, training and administration. Work in close cooperation with colleagues in Food Production, Reception, Events and House keeping.* Efficiently manage resource allocation while ensuring the team adhere to compliance procedures taking action to address gaps.* Lead team members to communicate updates, operational changes and daily priorities, ensure clear understanding amongst the team.* Proactively manage and place timely orders for stock and equipment, sundry supplies and cleaning products against the need, budget and partnership procurement requirements.* Ensuring that all applicable safety policies and procedures are implemented and followed.* Allocate daily tasks, supervise work completed and resolve obstacles in maintaining standards.* Ensure standards of uniform, PPE usage and grooming are adhered to in self and team.* Ensure Partners are correctly trained to use relevant equipment and Cleaning Chemical Usage. Ensure training is up to date and correctly recorded* Respond to business demand by ensuring adequate staffing for expected demand and promptly communicating this to staff and management.* Identify and report maintenance issues, monitor progress and liaise with reception and maintenance departments to ensure timely resolution* Support and promote the implementation of changes to ensure continuous innovations and improvements are made within the department in keeping with 3\*+ hospitality operation.* Act as the first point of contact to resolve guest queries and requirements relating to food service and the housekeeping operation. Liaise with stakeholders across our hotels to ensure smooth and consistent delivery of service.* Support management in the running and organisation of events including leading the team on the day to assign tasks and ensure smooth delivery.* Act as duty manager as required* Foster a positive working environment, lead by example to create a happy and productive team.* Relevant and proven experience in supervising, managing and leading a team across hospitality and food and beverage or/and housekeeping hotel operations* Self-motivated and hardworking with strong IT and communication skills.* Excellent attention to detail and problem solving skills* Skilled in preparing cocktails and other drinks to a high standard.* Passionate about providing exceptional service with creativity and flair.* Proven track record of driving your team to deliver high standards
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