Founded in 1837, the Royal College of Art is the world's largest community of postgraduate art and design students. It is also the oldest art and design university-level institution in continuous operation and has been ranked as the world's number one art and design university for a remarkable ten consecutive years, according to the QS World University Rankings by Subject 2024 - the worldwide survey of academic and industry opinion.
We are currently seeking a dedicated and customer-focused Post Room Steward to join our busy campus environment.
Job Description:
The Post Room Steward will be responsible for providing an efficient and effective customer-focused mail service, dealing with both internal and external mail. The ideal candidate will be hands-on, capable of communicating well across all levels of the College's staff and students and committed to maintaining high standards of service.
Key Responsibilities:
* Provide an efficient, accurate, and confidential postal and goods inwards service to the University.
* Collect, record, and process consignments/parcels and special delivery post using the 'In-house' database/tracking system.
* Act as the initial point for customer queries received via email or in person at the reception desk.
* Reconcile unidentified mail and redirect packages when appropriate.
* Organise and deliver post/goods using trolleys.
* Act as the nominated delivery point for hazardous material deliveries.
* Act as a nominated reference point in the event of receipt of suspicious packages/mail and follow set safety procedures.
* Collect and prepare outgoing mail prior to its collection to meet strict collection times.
* Operate the franking machine and printer for processing of outgoing mail and re-credit when necessary.
* Assist in arranging maintenance and servicing of equipment, i.e., franking machines and vehicles.
* Undertake relevant training courses for Health and Safety requirements, following manual handling guidelines at all times.
* Comply with all Data Protection rules and procedures.
If you have previous experience in a similar role we would like to hear from you.
Please see the Information Pack for further details.
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