Overview
Join Medstrom as a Trainee Service Technician in Gateshead, Tyne and Wear. Medstrom delivers proven medical equipment services to healthcare facilities, focusing on customer care and employee ownership.
Benefits
* Starting salary of £25,000, with potential earnings ≈ £27,000+ with on‑call payments
* Additional on‑call payments
* Contributory pension scheme
* 33 days’ annual leave entitlement
* Discounts and cashback through our rewards scheme
* Salary sacrifice schemes, including Cycle to Work
* Full induction with training and support
* Birthday treat
* Death in service benefit
* Employee Ownership Trust (EOT) benefits
The Role
As a Trainee Service Technician, you will deliver maintenance services to customers, including installation, repair, and proactive maintenance. After training, you will also support customers during delivery stages.
Main Responsibilities
* Deliver clean, ready‑to‑use products to and around customer sites
* Collect products after use and return to the service location for decontamination
* Disinfect, function check, repair, and perform electrical safety tests
* Complete records of testing, delivery, and collection
* Maintain product stock and spare parts inventory
* Complete product modifications when required
* Provide product demonstrations and basic training to staff
* Maintain a clean and tidy work environment
Hours and On‑Call
37.5 hours per week, Monday to Friday 8:30 am – 4:30 pm. Participation in an out‑of‑hours on‑call rota after training, with on‑call payment.
About You
Key skills and qualifications:
* Mechanical or electrical background desirable but not essential; full training provided
* Full UK driving licence required
* Knowledge of Medstrom products desirable but not essential
* Effective communication skills
* Ability to work independently and follow procedures
* Basic knowledge of hygiene and safety rules
* Basic PC skills, including email and MS Office
* Willingness to be DBS checked
Equal Opportunity
Medstrom is an equal opportunities employer, committed to diversity and equal employment opportunities for all employees and applicants.
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