Job Purpose
The Administration Manager will be responsible for overseeing all administrative functions within the supported living home, ensuring smooth operations, compliance with statutory regulations, and high standards of record keeping. This role will provide key support to the Service Manager and staff teams, ensuring that systems, processes, and documentation are maintained efficiently and effectively.
Key ResponsibilitiesAdministrative Leadership
* Manage day-to-day administrative operations within the home.
* Ensure all office systems, records, and processes are accurate, up-to-date, and compliant with company and regulatory requirements.
* Provide support to the Service Manager and Deputy Manager in operational and strategic administrative tasks.
Record Keeping & Systems
* Maintain accurate and timely records in line with CQC regulations and company policies, including Health Connect and other electronic systems.
* Ensure all staff understand and comply with administrative procedures, including incident reporting, care records, and staff documentation.
* Audit records regularly to ensure compliance and identify areas for improvement.
Staff Support & Communication
* Act as the first point of contact for administrative queries from staff, residents, and external agencies.
* Support recruitment processes, including administration of staff files, DBS checks, and induction paperwork.
* Assist with rota management, training records, and mandatory training compliance tracking.
Compliance & Reporting
* Ensure compliance with statutory obligations under CQC regulations, the Health and Social Care Act 2008, and other relevant legislation.
* Prepare reports for internal management meetings, inspections, and regulatory reviews.
* Monitor and track key performance indicators relating to administration, compliance, and staff training.
Operational Support
* Support the home in managing day-to-day operational issues as required.
* Maintain stock and supplies for administrative and office functions.
* Assist in preparing for audits, inspections, or external reviews.
Person Specification
Essential
* Proven experience in an administrative or managerial role within health and social care or a similar sector.
* Strong organisational and time-management skills.
* Excellent communication skills, both written and verbal.
* Experience with electronic record systems (preferably Health Connect).
* Knowledge of CQC regulations and compliance standards.
Desirable
* Experience in supported living, residential care, or community services.
* Knowledge of HR processes and staff training requirements.
* Ability to work flexibly and respond to urgent issues as required.
Key Outcomes
* Accurate and up-to-date records that meet CQC and company standards.
* Smooth administrative operations supporting staff and residents.
* Compliance with all regulatory and statutory requirements.
* Efficient support to management in operational, HR, and reporting functions.
* Staff are supported with administrative processes and training compliance.
Job Types: Full-time, Permanent
Pay: £13.50 per hour
Expected hours: 8 per week
Experience:
* Administrative: 2 years (required)
Willingness to travel:
* 100% (required)
Work Location: In person