This Customer Service Specialist role will be working in a specialist training provider business who operate worldwide to deliver training into niche markets. They are seeking a confident and dynamic individual to join their busy team, someone who has excellent communication skills and great problem solving skills. Boasting a friendly working environment, this is a varied role with no day the same, they have impressive offices the opportunity to work on 9 to 5 and 8 to 4 on a rota basis once you have passed the probationary period.
Job Description:
Based within the international Customer Care Team, you will oversee the provision of support to customer organisations and certified instructors. As the Customer Service Specialist, you will be responding to and resolving customer’s queries and issues and ensure systems are in place to monitor compliance with company standards and those of certifying bodies.
Duties to include:
As the Customer Service Specialist you will be supporting operational change within the team to ensure efficient and effective use of resources.
Resolving customer queries (telephone/email /online)
As the Customer Service Specialist you will be taking incoming and making outgoing telephone calls
Respond to internal and external information requests / queries
As the Customer Service Specialist you will review and monitor recorded trainings on the website
Collation and review of customer feedback
As the Customer Service Specialist you will be the first line of response for customer complaints
Monitoring adherence to company and regulatory body standards
Maintenance of customer records (Microsoft Dynamics CRM) It would be good to see candidates with:
Previous experience working in a busy office supporting customer queries and complaints
Educated to A-Level
Strong administration and data entry skills
Proficient in Microsoft Office, (Word, Excel) and other IT software
Experience in the use of computerised CRM systems
Excellent written and verbal communication skills
Detail oriented and a diligent approach to the completion of tasks
Solution focused
Excellent interpersonal skills
Experience and ability to manage multiple tasks simultaneously
Ability to work to deadlines and to be able to prioritise tasks and requirements
Excellent time management
Working knowledge of computerised CRM system (preferably Microsoft Dynamics Hours: 9:00 am – 5:00 pm
Salary: £26,000 Per Annum
Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region