Deliver excellent service standards for a Mitie customer. Ensure the contract service delivery is of a high standard, meeting all SLA agreements.
Main Duties
-Undertake successfully all training required to deliver the caretaking role.
-Adhere to all Mitie Quality, Safety, Health and Environmental policies and procedures.
-Ensure all equipment is kept clean, well maintained and is a safe working order.
-Have a full working knowledge of all cleaning equipment, materials and approved chemicals used by Mitie.
-Be responsible for proper maintenance, cleaning, security and safety within the school premises and grounds.
-Undertake the cleaning of slippery floors, spillages, bodily fluids, and other emergency cleaning.
-Monitor all helpdesk jobs issued and address/close within assigned timelines and SLAs.
-Act as key holder and unlock/lock buildings to provide access to relevant parties as required.
-Carry out all planned and ad hoc porterage in line with SLAs and school requests.
-Keep internal and grounds areas free from litter.
-Act as first attendee to all helpdesk jobs and resolve or feedback requirements.
-Empty external / internal bin.
-Set-up rooms for the use of Examinations / school functions etc and return to usual lay out following the function.
-Carry out all PPM (Planned Preventative Maintenance) tasks as required and in line with statutory compliance, including weekly fire alarm and sprinkler tests and monthly emergency light flick tests.
-Cover out of hours usage of the building on a rota system.
-Ensure access is provided for contractors and the contractors are always escorted if relevant DBS clearance is not available.
-Ensure all Safeguarding Policies are always adhered to and raise any concerns in line with the Mitie policy.
-Maintain confidentiality of sensitive information.
-To undertake any other related duties which are within the job holder's capability, according to the needs of the business.
Caretaking experience is preferred however training can be provided.
-Reliable and hardworking with a professional attitude.
-Ability to work to a schedule and as part of a team.
-Capable of working to their own initiative where appropriate.
-Be open and honest.
-Be self-driven and determined.
-Strive for continuous improvements in service delivery.
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