We are seeking a skilled Salesforce Engineer to join a dynamic technology team within a leading banking environment. This role sits at the heart of a fast-paced Salesforce ecosystem, where you will help shape, support and enhance a critical CRM platform that underpins key customer and business services.
Working closely with the Salesforce Leaders, you will contribute to both the ongoing stability and the continuous improvement of the platform. You will be responsible for supporting live operations, resolving user issues, and ensuring the smooth running of day-to-day Salesforce activity, while also playing a key role in delivering new functionality and enhancements.
A core part of this position involves taking ownership of incoming incidents and service requests, driving them through to resolution and ensuring users receive a high-quality support experience. You will also collaborate with technical and business stakeholders to refine requirements and contribute to the delivery of robust, scalable solutions.
Beyond operational support, you will be actively involved in platform development work, helping to design and implement enhancements aligned to architectural direction. This includes working within established engineering standards, contributing to solution design, and ensuring all changes are appropriately documented and controlled.
You will also support integration activity between Salesforce and surrounding system...