Job Description
Admin Support Assistant - Milton KeynesAbout MIB At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives. About Our Role As our Admin Support Assistant you'll provide administrative support to the claims teams, including payment authorisation, managing correspondence and queries, assisting vulnerable customers to submit claims and password resetting for claims portal. You'll provide an excellent customer experience and handle each task in a thorough and professional way.Key Responsibilities Review and analyse payments with a strong attention to detailWork with departments, suppliers and customers to ensure excellent customer service is provided.Ensure all payments, correspondence, and queries are managed in a timely manner and that business requirements are met.Organise and prioritise own workload in line with changing requirements.To work in conjunction with company policies and procedures, in line with relevant S...