Location: NE12 8BU, Newcastle Upon Tyne, Tyne and Wear, North East, UKRetentions Advisor
Newcastle, NE12 8BUSalary: £24,000£26,000 basic + uncapped commission (up to £50,000 OTE!)Hours: 37.5 per week | MondayFriday, 9:00am5:30pmHolidays: 29 days (including bank holidays) | rises to 31 after 1 yearWhy this role?Join Verisure, Europes leading security provider protecting over 5.1 million families and businesses. Were looking for motivated Retentions Advisors to keep our customers safe, happy, and loyal.If you love talking to people, solving problems, and turning challenges into wins, this is your chance to earn well, grow fast, and be part of a top performing team.What youll do:Make outbound calls to retain existing customersHandle escalated complaints with confidence and empathyBuild strong customer relationships that lastKeep accurate records and liaise with other departmentsDeliver exceptional service every single dayWhat were looking for:Call centre, outbound sales, or objections-handling experience is a plusConfident with tricky conversations and high-level complaintsStrong computer and MS Office skillsExcellent communicator with problem-solving mindsetTeam player whos ready to learn and take on challengesPerks & Benefits:Birthday off
celebrate YOUOnsite coffee shop & canteenDiscounted gym and health club membershipsPrivate healthcare & MediCash planPerkBox discounts & freebiesEmployee referral bonusesDiscounts on our alarm systemsCycle to Work schemeWhy Verisure? This isnt just a job. Youll get:Career development and internal mobilityTraining to build new skillsSupportive, high performing team environmentApply now!Note: All successful applicants will complete a DBS check, provided by the company.TPBN1_UKTJ