Company Description
Dirtbikexpress is an independent business specializing in motocross products, known for its quality merchandise at reasonable prices. Operating since 2005, it has grown into the largest Airoh dealer in Europe and stocks a wide range of leading brand clothing and accessories. With a focus on customer convenience, Dirtbikexpress offers online ordering 24/7 and ships hundreds of packages daily at competitive prices. Our knowledgeable staff and long-standing relationships with manufacturers ensure that we provide excellent product selection and availability.
Role Description
This full-time on-site role is based in Minehead for a Customer Service Representative. The representative will handle customer inquiries, assist with online orders, process returns, and manage customer complaints. The job involves providing exceptional customer service through various communication channels, including phone and email, and helping to ensure customer satisfaction.
Qualifications
* Customer Service and Communication skills
* Problem-Solving and Conflict Resolution skills
* Experience in using CRM systems and online ordering platforms
* Organizational and Multi-tasking abilities
* Ability to work independently and as part of a team
* Previous experience in a customer service role is beneficial
* Knowledge of motocross products is an advantage
* Ability to multi task and work well udner pressure