The role:
Join a directorate at the heart of the UK Government, supporting casework services in a high-priority, fast-paced, and sensitive environment.
You'll play a key role in assessing applications, applying policy, and ensuring those eligible receive the support they need. This is a rewarding opportunity to contribute to one of governments highest priorities.
Key Responsibilities:
* Analyse complex information from multiple sources with high attention to detail.
* Apply government policy to individual cases and justify decisions clearly.
* Manage caseloads effectively while working to strict deadlines.
* Work empathetically and professionally with sensitive and sometimes distressing content.
* Collaborate with stakeholders and team members to meet daily casework targets.
* Ensure all casework is compliant with data protection regulations.
What the client is looking for:
* Demonstrable casework experience.
* High proficiency in Microsoft Office 365 (Outlook, Word, Excel, Teams, PowerPoint).
* Experience working within strict policies and procedures.
* Strong written and verbal communication skills.
* Experience making policy-based decisions under pressure.
* Resilience when dealing with sensitive and graphic content.
Desirable
* Background in Public Sector.
* Experience handling complex cases and problem-solving.
* Familiarity with sensitive government documentation and procedures
How to Apply:
Please submit your CV as soon as possible. CVs are being reviewed on a rolling basis.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us