Our operations help everything to come together at Amazon. As the DSM in a fast-paced and challenging environment, you’ll be the person who knows your area of the business inside out. You’ll own the operational metrics and set the strategy for your area of the business to deliver for our customers and ultimately grow our operations. You’ll also develop a large team and coach and mentor team leaders.
Key job responsibilities
Monitor operational metrics and business performance
Contribute to planning the operational budget, considering everything from financial and labour planning
Protect high standards of operational Health and Safety
Strategic planning for the next three, six and twelve months, with a particular focus on peak-season planning
Be accountable for operational leadership by measuring performance, offering feedback, and providing development support
A day in the life
You’ll be based at one of our operational site. Spending lots of time on site will help you develop your team and collaborate on operational planning. This role has two sides. You’ll manage and motivate a team of leaders. At the same time, you’ll focus on long-term objectives. This includes creating contingency plans to keep operations running and mitigate against disruptions and driving initiatives that boost quality, safety and productivity. You’ll be a source of accountability and a business-wide champion of best practice.
About the team
Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.
There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.
Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.
BASIC QUALIFICATIONS
- Bachelor's degree, or experience in Engineering, Operations, Business Administration, or a related field
- Experience performing data analysis in manufacturing, production, distribution, logistics environments, retail, or grocery in a management role
- Experience working with multiple groups of stakeholders
- Experience in Business English skills, both verbal and written
PREFERRED QUALIFICATIONS
- Bachelor's degree, or a Master's degree and experience working for Amazon or any Amazon subsidiary or affiliate
- Bachelor's degree in engineering, supply chain, operations management or logistics
- Experience managing third party resources on a regional/national scale
- Experience with Six Sigma tools and Lean techniques