Resident Liaison Officer (RLO)
Location: Cramlington
Salary: £14.34 - £16 per hour
Start Date: ASAP
Working Hours: Monday to Friday, 8:00am - 4:30pm
About the Role
We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on temporary basis initially.
As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works.
Key Responsibilities
Act as the primary liaison between residents, the Scheme Manager, and the client
Build strong relationships with residents and address concerns professionally
Monitor, manage, and resolve resident complaints effectively
Work closely with the Site Project Manager to maintain clear communication on site
Coordinate and deliver social value and community engagement events
Collate and analyse customer satisfaction surveys
Support conflict resolution and ensure minimal disruption to residents
About You
Minimum 2 years' experience as a Resident Liaison Officer (or similar role)
Strong customer service and communication skills
Confident dealing with residents in live environments
Organised, proactive, and able to manage sensitive situations professionally
Experience within property services or construction is highly desirable
How to Apply
If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) or more information.
Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Cramlington