The Company:
Our client is a rapidly growing retail business with multiple locations across the UK. They focus on delivering an exceptional in-store experience, combining high-quality products with excellent customer service. The business prides itself on a modern, dynamic culture and invests in its teams to drive continuous growth and development.
The Role:
We are looking for an experienced Retail Store Manager to lead one of our busy locations. You will be responsible for the day-to-day operations of the store, managing a team of sales ambassadors, and ensuring an outstanding customer experience. This is a hands-on role, ideal for a motivated retail professional with a proven track record of driving sales and team performance.
Key Responsibilities:
* Achieve and exceed sales and profitability targets
* Source new business locally through proactive marketing activities
* Own the end-to-end in-store customer journey and ensure the store environment supports this
* Manage seasonal shop development and store layout changes effectively
* Plan and execute local footfall initiatives including product demonstrations, promotions, and marketing campaigns
* Recruit, onboard, and continuously develop the retail team through coaching, mentoring, and regular check-ins
* Engage and motivate the team to achieve their full potential
* Define team and store KPIs and drive performance to meet sales and profitability goals
* Maintain in-store stock levels, conduct regular stock takes, and manage inventory
* Report regularly to senior management on trading performance and key metrics
* Ensure compliance with health and safety regulations and maintain a safe retail environment
* Monitor and improve consumer review metrics
* Collaborate with internal teams including Customer Care, Warehousing & Logistics, Marketing, and e-Commerce to enhance sales and customer experience
Key Requirements:
* Calm, confident, and enthusiastic approach to leadership
* Strong retail leadership skills with experience motivating and influencing a team
* Excellent written and verbal communication skills
* Comfortable using MS Office, email, VOIP systems, and back-office retail platforms
* Self-motivated with the ability to take initiative
* Experience improving processes and driving operational efficiency
* Proven people management experience, with a track record of developing teams through coaching and mentoring
* Customer-focused with excellent interpersonal skills
For the right candidate the Salary is £35K + £10-15K OTE, with a clear path for career progression within a growing retail business. To apply or request further details, please contact Kyle Maslen at Ignite Talent Group via kyle.maslen@ignitetalentgroup.co.uk.