Regional Operations Manager
Job Introduction
Heritage Portfolio is looking for a dynamic leader to join their team, based in Edinburgh and working across the east of Scotland.
Role details: 40 hours per week, competitive salary, 10% bonus plus £1,300 flexible benefits fund.
You’ll manage a team of talented individuals and be responsible for a venue cluster that includes events, fine dining and cafes.
At the heart of our operations is our commitment to service and our customers, creating a dining environment that enhances the experience of the venue you’re visiting, be it gallery, museum, castle or garden. We’re looking for someone who shares that passion for food and beverage and a commitment to service excellence.
As a company whose foundation is the talented people we employ, you will be experienced in managing large teams in a hospitality environment, nurturing, developing and supporting their growth.
We build trust with our clients and our relationships are based on longstanding partnerships, which you will be responsible for managing, identifying opportunities to grow together and deliver commercial success.
What you're responsible for
* Leading and developing high‑performing management teams
* Driving operational excellence across multiple sites
* Managing and growing key client relationships
* Delivering strong commercial performance and P&L accountability
* Identifying opportunities for business growth and contract retention
* Maintaining exceptional standards in food, service, health & safety and customer experience
What you bring
* Minimum of 5 years’ experience managing a team in the hospitality industry
* Strong commercial background with responsibility for managing multisite P&L
* A passionate interest in the catering industry – knowledge of current trends and interest in the hospitality world
* Demonstrable experience in a high‑volume hospitality and retail catering environment
* A competent communicator and ability to present to colleagues, peers and clients
* Evidence of being organized and possessing excellent planning skills
* Ability to competently use Microsoft Word, Excel, PowerPoint and email
* Proven record of managing a team encompassing operations, culinary, coordination and finance
* Ability to motivate a team of mixed abilities and personalities
* Experience and understanding of event costings and design of events
* Experience in assisting to create a sales and marketing plan
Why work for us?
Here, you’ll have the freedom to excel on your terms, making meaningful contributions that resonate with your passions and professional goals. Join us and become part of something larger, where purpose drives your work, and your growth is supported every step of the way.
We are proud to be a Disability Confident Leader employer, dedicated to challenging perceptions of disability and creating opportunities for disabled individuals to achieve their aspirations. As part of this commitment, we offer a Disability Confident interview scheme for candidates with disabilities who meet the minimum criteria for the role.
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