Social network you want to login/join with:
Senior Customer Service Coordinator, Basingstoke
Client:
Location:
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
Main Function
To support the customer services department with key administrative duties, supervising and working alongside the customer service co-ordinator team.
Key Functional Areas
* Provide inspirational line management to a small team of Customer Service Coordinators
* Provide daily support and guidance to Customer Service Coordinators
* Communicate effectively and professionally with customers to manage expectations
* Issue Miller documentation as required to assist homeowners in understanding their new home
* Handle all incoming communications efficiently within charter timescales and record them promptly
* Maintain professionalism, courtesy, and dignity at all times with customers, colleagues, and subcontractors, upholding company values in a pressurized environment
Key Capabilities Required
(1) Skills, Capabilities, and Attributes
* Leadership and support skills for Customer Service Department
* Ability to prioritize administrative functions
* Supervision of co-ordinator workload
* Ability to work independently and as part of a team
* Empathy and understanding towards customers without compromising company interests
* Ability to produce concise, accurate reports
* Proficiency with Excel, Word, and PowerPoint
* Strong professional relationship-building skills
* Effective written and electronic communication skills
(2) Behavioral Attributes
* Trustworthy, honest, and receptive to feedback
* Commercial awareness
* Controlled and dignified demeanor
(3) Knowledge, Experience, and Qualifications
* Experience managing small customer-focused teams
* Experience handling client and company confidentiality
* Proficiency in Word & Excel with strong administrative skills
#J-18808-Ljbffr