Receptionist – Full Time – Arc Leisure Matlock
Join Freedom Leisure’s vibrant team at Arc Leisure Matlock, where we create welcoming, inclusive spaces for our communities. With more than 130 centres across England and Wales, we run leisure and cultural facilities, gyms, and swimming pools, and we’re proud of our mission – improving lives through leisure.
About the Role
We’re looking for an enthusiastic, approachable, and customer‑focused Receptionist to join our front‑of‑house team. As the first point of contact, you’ll provide a warm welcome at reception, deliver excellent service, and thrive in a fast‑paced environment.
Key Responsibilities
* Welcome all visitors with a smile in a friendly and professional manner
* Handle enquiries, bookings and memberships face‑to‑face, online and by phone
* Accurately operate booking, till and membership systems
* Provide up‑to‑date information on centre facilities, classes and promotions
* Maintain a tidy, inviting reception area and ensure high standards of presentation
* Work as part of a collaborative, multi‑skilled team
* Support the delivery of events and activities within the centre
* Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care
* Participate in relevant training and ongoing professional development
Requirements
* Passionate about delivering outstanding customer service
* Comfortable using till systems and handling cash/card payments
* Able to multitask and remain calm in a busy environment
* A proactive, flexible and reliable team player
Desirable Skills & Experience
* Previous experience in a customer‑facing role in leisure, fitness or community service settings
* Hospitality or retail experience delivering customer excellence
Benefits
* My Staff Shop – access to a range of discounts on cinema tickets, travel bookings, e‑vouchers, gift cards, days out and leisure activities
* Discounted staff membership (including family members)
* Incremental holidays
* Employee Assistance Programme – 24/7 confidential, independent and professional counselling
* Company pension
* Various insurance and saving schemes
* Financial advice
* Cycle‑to‑work and car‑leasing tax‑efficient schemes (salaried staff only, depending on earnings)
* Fully funded training and career progression opportunities in a team‑working environment
Other Information
Hours: 37 hours per week, Monday – Sunday (rota basis)
Closing date: 31st October 2025
Salary: up to £23,555 per annum
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