Care Group Operational Transformation Lead
Closing date: 26 June 2026
The Care Group Operational Transformation Lead will support the delivery of strategic transformation and service improvement programmes across the Children & Families Care Group. Working alongside operational, clinical and professional leaders, the role acts as a facilitator, coach and improvement specialist, helping teams translate strategy into practical delivery and sustainable change.
The role uses extensive operational and quality improvement expertise to support services in identifying opportunities, solving complex challenges and implementing improvements that enhance outcomes, experience and efficiency. It involves leading and facilitating improvement activity, building capability within teams, and bringing people together across organisational boundaries to develop shared solutions.
Working collaboratively with colleagues and system partners, the individual will use data, insight and quality improvement methodology to drive transformation, remove barriers to progress and ensure programmes deliver tangible benefits for children, young people and families. The role requires a proactive individual who can influence, engage, and support others to make change happen in complex environments.
This role is suited to an experienced operational leader, transformation specialist or improvement practitioner who combines strong project delivery skills with the ability to inspire, influence and support others to achieve lasting change.
Main Duties
* Leading and facilitating transformation and quality improvement programmes across the Care Group.
* Coaching and supporting leaders, teams and partners to develop and implement sustainable improvements.
* Designing and facilitating workshops, engagement events and collaborative improvement activities.
* Building strong relationships and influencing across health, local authority, education and voluntary sector partners.
* Supporting the implementation of new pathways, models of care and service redesign initiatives.
* Using quality improvement methodology, performance data and operational insight to identify opportunities and measure impact.
* Removing barriers to delivery, supporting problem‑solving and maintaining momentum across programmes.
* Developing improvement capability and embedding a culture of continuous improvement.
* Producing high‑quality reports, presentations and recommendations to inform decision‑making and provide assurance to senior leaders.
Education
* Degree level or equivalent professional experience in a relevant field.
* Evidence of continuing professional development relevant to operational leadership, transformation or quality improvement.
* Postgraduate qualification or equivalent advanced study.
Experience
* Significant experience working in a management role within NHS, health, social care or related public sector services.
* Experience of leading complex service transformation, redesign or improvement programmes.
* Experience of leading change and improvement within clinical or operational services.
* Demonstrable ability to analyse complex problems, identify solutions and drive implementation.
* Knowledge and practical application of quality improvement methodologies and service improvement approaches.
* Ability to facilitate collaborative working, workshops and improvement activity to achieve agreed outcomes.
* Excellent written and verbal communication skills, including presenting complex information to diverse audiences.
* Ability to work independently, prioritise effectively and deliver results in a complex environment.
* Experience of developing operational models, pathways, policies or standard operating procedures.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service will be required to check for any previous criminal convictions.
Employer: Midlands Partnership NHS Foundation Trust
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