Who we’re looking for
You’ll use your excellent organisational skills to support the efficient management of customer complaints from start to finish. You’ll coordinate our formal complaints process by acknowledging and allocating complaints at stage one and two ensuring all responses are sent on time in line with our complaints policy and the Ombudsman’s Complaint Handling Code.
You’ll be able to juggle multiple tasks and work collaboratively across teams to ensure we meet our deadlines for complaint handling.
We’re looking for someone who role models our behaviours and skills and takes personal accountability for delivering great customer service. You’ll be naturally curious, always looking for ways to improve customer service and reflect our brand personality consistently.
When we're hiring, we look for people who connect with our KOSMIHC values:
* We know our stuff
* We make it happen
* We care
You can find a full description of our values here
Feel a connection? If this sounds like you, click on ‘apply now’
Closing date for applications is 23 June