We're Hiring: Procurement & Client Services Manager
Location: UK – Home Based (with travel to clients and offices)
We're looking for an experienced Procurement & Client Services Manager to lead a team of Client Procurement Managers (Senior Account Managers) while managing a small portfolio of strategic clients. This is a commercially focused role for someone who thrives on leadership, client engagement, and delivering tangible procurement outcomes.
You'll play a pivotal role in driving client retention, growth, and procurement excellence, while helping demonstrate the full value of professional procurement services.
About the role
Reporting to the Client Services Director, the Procurement & Client Services Manager will:
* Lead and develop a high‐performing Client Procurement Management team
* Own a limited client portfolio with an annual spend of several millions
* Drive client intensification, retention, and commercial growth
* Act as a senior procurement expert, supporting complex client and new business opportunities
* Work cross‐functionally to support wider business growth and operational efficiency
This role combines people leadership, client management, commercial strategy, and procurement operations.
What you'll be doing
Leadership & Team Management
* Lead the Client Procurement Manager function, setting a clear strategic direction aligned to business objectives
* Build a culture of high performance, collaboration, innovation, and client dedication
* Coach, mentor, and develop team members through regular performance reviews, feedback, and development planning
* Set, monitor, and review individual and team KPIs, including client retention and category growth targets
* Identify capability gaps and proactively implement training, coaching, and development solutions
* Deputise for the Client Services Director when required, supporting overall procurement strategy delivery
Client Management & Service Excellence
* Oversee the delivery of the Client Management strategy across the procurement team
* Establish clear client and team planning priorities, including engagement schedules, reviews, and intensification targets
* Lead procurement strategy discussions with senior client stakeholders, aligning solutions to client and business objectives
* Proactively identify, manage, and escalate any at‐risk clients to protect retention and service quality
* Lead regular project and performance reviews, ensuring delivery against agreed outcomes and timelines
* Support the mobilisation of new client contracts, including the successful implementation of e‐procurement systems
Commercial & Financial Performance
* Build and manage a robust intensification pipeline aligned to business growth objectives
* Deliver incremental client purchasing opportunities across food and non‐food categories (e.g. maintenance, uniforms, laundry, stationery)
* Lead structured account planning processes to deliver client‐specific financial and performance targets
* Work closely with New Business and internal stakeholders to support major prospects and present evaluation reports
* Ensure all procurement activity delivers measurable value, compliance, and client satisfaction
What we're looking for (Essential)
* Proven procurement experience within a foodservice or complex supply chain environment
* Strong account management experience with demonstrable client retention and growth results
* Experience successfully leading and developing teams
* MCIPS qualified (or equivalent experience)
* Strong understanding of UK, EU, and non‐EU procurement processes
* Commercially astute with strong negotiation, influencing, and stakeholder management skills
* Excellent verbal and written communication skills
* Highly organised, analytical, and able to manage competing priorities
* Comfortable with frequent UK travel
Desirable (Nice to have)
* Experience delivering non‐food category growth
* Strong numerical and data analysis skills
* Advanced procurement systems or e‐procurement implementation experience
* Experience supporting new business or bid activity
Why join us?
* A leadership role with real influence and visibility
* Opportunity to shape procurement strategy and client outcomes
* Work with high‐value, complex client portfolios
* Home‐based role with flexibility and autonomy
* Collaborative, professional environment focused on development and performance
Equality, diversity & inclusion
We are an equal opportunities employer. We welcome applications from all backgrounds and are committed to creating an inclusive environment where everyone can thrive. If you require any adjustments during the recruitment process, please let us know.
Ready to make an impact?
Apply now to take the next step in your procurement leadership career.