Description
JOB TITLE:Service Manager(Private Cloud)
SALARY:£67,023–£74,470
LOCATION(S):Halifaxor Leeds
HOURS: Full-time– 35 hours per week
WORKING PATTERN: Our work style is hybrid, which involves spending at leasttwo days per week, or 40% of our time, at ourHalifax or Leedsoffice.
About this opportunity
The Private Cloud team is on a journey creating the next generation technical platform for Lloyds Banking Group that will be at the core of one of the UK's biggest financial service transformations.
Our platform is accountable for the end-to-end provision and performance of the Private Cloud as well as the consumable products contained within. Through oversight and governance of supplier activity, we drive all aspects of the platform and product lifecycle to deliver a safe and secure services alongside an excellent consumer experience.
We'reseekingan experienced,motivatedand innovative Service Manager to play a pivotal role in delivering service excellence as well as leading and shaping the direction of our team.You’llwork with the Senior Leadership Team, Product Owners and Engineering Leads and partners to support and protect important systems and services as well as driving forward improvements to the live service provision of our Platform.
Are you a self-motivator, with a desire to learn and develop your career in technology which underpins the bank's desire to help Britain prosper? This could be the role for you!
By working in collaboration with our internal labs,you'llensure our services are resilient and efficient and get to be directly involved in live service issues, leading/supporting meetings both during an incident and in thesubsequentpost-mortem reviews. This role involves working in Agile environments, collaborating across multiple teams and disciplines to deliver high quality outcomes at pace.
Through innovative thinking, data analysis, process improvement, and cross-functional collaboration,you’llplay a key role in driving service excellence and put service at the forefront of everything you do.
Whatyou’lldo
1. Lead opportunities and enhancements within the existing partner commercial arrangements, and the development of new contracts in conjunction with Global Sourcing & Supplier Management
2. Manage important client relationships under the supervision of senior colleagues or coordinate relationship management with a group of more transactional clients and customers
3. Identifyshortcomings and suggests improvements to existing processes,systemsand procedures, then delivers a plan for a small element of a change management programme with support
4. Develop and/or deliver budget plans for own area with guidance from senior colleagues
Why Lloyds Banking Group
We’reon an exciting journey to transform our Group and the waywe’reshaping finance for good.We’refocusing on the future, investing in our technologies, workplaces, and colleagues to make our Groupa great placefor everyone. Including you!
Whatyou’llneed
Pleasedon’tbe discouraged if youdon’tmeet every requirement, we value candidates who show passion,a strong desireto learn, and can bringadditionalattributes beyond their technicalexpertise.
5. Proven Service Management experience with supplier/partner relationships
6. Confidence to connect with and influence internal customers and external partners at all levels within the organisation.
7. Experience working in a fast-paced IT organisation and resilience when faced with conflicting priorities.
8. Boldness to challenge the status quoin order toguarantee the best possible customer outcomes
9. Confidence in leading and controlling large meetings
10. Ability to lead and progress a workload independently
11. High levelof care and a precise attention to detail
12. Ability to deal with challenge,maintainingan independent view of the circumstances
It would be great if you also had
13. Knowledge of Cloud Platforms
14. Strong understanding of data analysis, insight, and presentation.
15. Oracle
16. CaaS, IaaS, AVS (AzureVWwareSolution)
17. Power BI & Power Automate
18. ITIL experience/qualifications
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities andwe’recommitted to creating an environment in which everyone can thrive,learnand develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet theminimumcriteria for the role with a disability, long-termhealthor neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
19. A generous pension contribution of up to 15%
20. An annual performance-related bonus
21. Share schemes including free shares
22. Benefits you can adapt to your lifestyle, such as discounted shopping
23. 30days’ holiday, with bank holidays on top
24. A range of wellbeing initiatives and generous parentalleave policies
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.