Job Overview
As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.
Main Duties
Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximise customer and financial savings targets.
Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
Review processed invoices and ensure accurate cost centre coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
Deliver monthly reporting support on Contract and Business Unit Reviews.
Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment.
Manage and maintain accurate data entry for contracts and client information.
Assist in the analysis of contract performance and identify opportunities for upselling services.
Collaborate with team members to ensure seamless contract execution and compliance with company policies.
Maintain organised records of contracts and client interactions for future reference.
Qualifications
A qualification in Finance or experience within a Finance based role preferred.
A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Organisational skills with an advanced inquisitive mindset.
Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.
Proven experience in a similar support role is advantageous.
Strong data entry skills with a keen eye for detail.
Excellent communication skills, both verbal and written, with a focus on phone etiquette.
Strong analytical skills to assess contract performance and identify potential growth areas.
Ability to work independently as well as part of a team in a fast-paced environment. If you are passionate about providing outstanding support and have the necessary skills to excel in this role, we encourage you to apply for the position of Contract Support.
Job Types: Full-time, Permanent
Pay: £27,500.00-£29,000.00 per year
Work Location: Hybrid remote in Bristol BS32 4UB