Are you enthusiastic about delivering exceptional customer service within the telecom industry? Vendora Telecommunications is actively seeking dynamic individuals to join our team as Telecom Customer Service Representatives. About Vendora: Vendora is a leading provider of telecom solutions, dedicated to delivering top-notch services to our diverse clientele. We specialize in offering innovative telecom products and services tailored to meet the evolving needs of businesses and individuals. Role Overview: As a Telecom Customer Service Representative, you will be pivotal in ensuring customer satisfaction and loyalty. Your primary responsibilities will include: Managing incoming customer inquiries via phone, email, and chat with professionalism and courtesy. Providing accurate and timely information regarding our telecom products, services, and billing inquiries. Troubleshooting technical issues related to mobile devices, internet connectivity, and other telecom services. Resolving customer complaints and concerns efficiently, striving for first-call resolution whenever possible. Processing orders, service activations, and cancellations following company policies. Documenting customer interactions and maintaining precise records in our CRM system. Collaborating with other departments to escalate complex issues and ensure prompt resolution. Identifying opportunities to upsell or cross-sell additional products and services to meet customer needs and maximize revenue. Requirements: Previous experience in a customer service role, preferably within the telecom industry. Excellent communication skills, both verbal and written, with a focus on active listening and empathy. Technical proficiency and the ability to troubleshoot basic hardware and software issues. Strong problem-solving skills and the ability to think quickly on your feet. Familiarity with CRM systems and other software applications. Flexibility to work in a shift-based environment, including evenings, weekends, and holidays. A positive attitude, team-oriented mindset, and a dedication to delivering exceptional customer experiences. Benefits: Competitive salary based on experience. Comprehensive training program to support your professional development. Opportunities for advancement and career growth within the company. Health insurance, retirement plans, and other benefits. A vibrant and collaborative work environment with a diverse team of professionals. Join Vendora and embark on a rewarding career path where integrity, innovation, and customer satisfaction are paramount. Apply now and become an integral part of our team How to Apply: To apply for the Telecom Customer Service Representative position, please submit your resume along with a cover letter highlighting your relevant experience and explaining why you would be an ideal fit for Vendora. We eagerly await your application