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Twinkl is a global educational publisher dedicated to supporting educators, parents and learners everywhere.Founded by teachers, for teachers, Twinkl provides world-class digital and physical resources that save time, inspire creativity, and help those who teach make a difference every day.
Our mission is simple, to help those who teach.From early years through to further education, Twinkl’s growing family of products and services supports learning communities in more than 200 countries.
We are proud to be a people-first, purpose-driven organisation that values innovation, collaboration and inclusivity.Whether through our award-winning resources, professional development, or community outreach, we are helping shape the future of education together.
At Twinkl, you will join a team united by purpose, driven by creativity, and passionate about making education better for everyone. You will have the opportunity to grow your skills, shape your career and make a tangible difference every day.
Overview:
As an Account Manager, you will play a vital role in driving growth across the Twinkl Group by introducing, upselling, and cross-selling our products and services. You will be the friendly, knowledgeable first point of contact for new customers, ensuring they feel confident, supported, and excited about the value Twinkl can bring to their educational journey.
This is an excellent opportunity for someone who thrives on building relationships, understanding customer needs, and delivering exceptional service, all while contributing directly to Twinkl’s mission to help those who teach.
This is a full-time office-based role at our HQ in Sheffield, S11.
Key Responsibilities:
* Drive Growth: Proactively promote, upsell, and cross-sell Twinkl products and services including PlanIt Schemes of Work, Professional Development (PD), Physical Products and more to highlight how they enhance the Twinkl membership experience.
* Customer Onboarding: Provide a warm, informative introduction to Twinkl and the wider Twinkl Group, helping new customers discover complementary products and services.
* Collaborate Across Teams: Work closely with Sales, Marketing, Product, and Customer Success teams to ensure a seamless onboarding experience and consistent messaging.
* Sales Coordination: Partner with stakeholders across the Twinkl Group to support the efficient and timely delivery of products and services.
* Customer Success: Identify opportunities to improve engagement and satisfaction, nurturing long-term relationships that lead to retention and growth.
Experience and skills:
* Proven success in upselling, cross-selling, or customer success roles, with measurable impact on revenue growth or retention.
* Strong communication and presentation skills, with the ability to tailor messages for different audiences, from individual educators to school leaders.
* A collaborative approach by confidently working across departments to align onboarding with wider business goals.
* Highly organised, proactive, and customer-focused, with excellent attention to detail.
* A genuine passion for education and supporting those who teach is essential.
What we offer:
In return for everything you bring, we offer a rewarding role in a fast-growing, values-driven company with plenty of opportunities for growth and development.
* A friendly, welcoming, and supportive culture where we believe work should be fun and people always come before process.
* Diversity, inclusion, and belonging at our core with Employee Network Groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech, and Working Parents.
* Comprehensive benefits package from day one, including Westfield Health, 33 days’ annual leave (inclusive of bank holidays), a charity day each year, and a Twinkl subscription.
* Quarterly company awards recognising outstanding contributions.
* Seasonal events and team activities throughout the year.
* Referral scheme and long-term service rewards, including life insurance and enhanced pension and family leave benefits.
* After probation: Cycle to Work Scheme and other lifestyle perks.
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