Salary: £65,000 - 100,000 per year Requirements: Proven experience in an IT management or senior IT role Comfortable leading a small team and managing helpdesk operations Confident working hands-on with hardware and physical infrastructure Experience managing mobile devices (iOS) and associated accounts Valid passport and willingness to travel internationally (approx. 10% of role, including initial US-based training) Windows Server experience (Active Directory, Group Policy, DNS/DHCP) Familiarity with Microsoft Exchange (on-premise or hybrid) Background working in a multi-site or international IT environment MDM platform experience (Intune, Jamf, or similar) is nice to have but not essential. Experience supporting ERP or accounting systems is advantageous but not essential. Responsibilities: Day-to-day management of a team of 3-5 helpdesk technicians Acting as the escalation point for complex or sensitive issues Overseeing the UK office servers, which host core business systems Collaborating with our wider infrastructure team on projects, upgrades, and incident response Owning the end-to-end IT onboarding experience for new starters Asset and Device Management Working with stakeholders to document current processes and formalise them into clear, repeatable SOPs Supporting physical IT tasks as needed - cabling, equipment moves, hardware swaps Occasional travel to other sites, including internationally, for training and operational needs. Technologies: Active Directory ERP Hardware Mobile Windows iOS Backbone More: We are a prestigious global manufacturing company looking for an experienced IT Manager to lead our UK technology operations from our HQ site. This is a hands-on leadership role where you will manage a small helpdesk team and collaborate with our international infrastructure team, ensuring our business runs smoothly. We offer an enviable office environment in the Yorkshire Dales, complete with free on-site parking, and a tight-knit team. Benefits include a company pension with salary exchange, private health insurance, 28 days of annual leave increasing with service, on-site catering, and an employee discounts portal. last updated 12 week of 2026