Job Description
Desktop Support Engineer – Hedge Fund
Central London – Onsite
£60,000 - £70,000 plus Bonus & Benefits Package
As a desktop support engineer, you will play a crucial role in ensuring the smooth operation of the desktop infrastructure within a fast-paced and high-pressure Hedge Fund environment.
The desktop support team based is primarily responsible for the support of the firm’s global desktop and VDI environment. Providing telephone and user-facing support to the trade floor, VIPs and other offices.
Experience Required:
* Experience working in Hedge Funds / Trade Floor Support
* Active directory administration
* Used to working to best practice methodologies such as ITIL.
* Microsoft Office Suite – 2016/365
* Microsoft Intune
* SCCM
* Market data applications.
* PowerShell scripting
* VMWare/Horizon
* Azure
* Good understanding of financial markets
* Python support experience useful
* Degree in Computer Science, Information Technology, or related field.
* Good understanding of control principles – Release, Change Management, etc.
Main duties & responsibilities of the role:
* Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN, DNS.DHCP.
* Monitor and manage SNOW, prioritising, and escalating issues when necessary, and ensuring timely resolution.
* Experience of market data applications (Bloomberg, Refinitiv), market data feeds and troubleshooting Excel Add-ins.
* Troubleshoot and resolve a wide range of technical issues, including computer hardware, software, networking, remote access, and telephony.
* Assist with the documentation and maintenance of IT policies, procedures, and knowledge base articles.
* Experience supporting remote access solutions.
* Provide after-hours and on-call support as needed.
* Collaborate with other IT team members and external vendors to address more complex issues and implement solutions.
* Manage user accounts, permissions, and access controls.
* Participate in IT projects and initiatives, contributing to their planning and execution.