Job Context
The Installations Coordinator plays a pivotal role in delivering a seamless end-to-end installation experience. Acting as the central point of contact between customers, field engineers and internal teams, you'll take ownership of installations from initial scheduling through to successful completion. This is a fast-paced, hands-on role where no two days are the same - balancing live schedules, proactively resolving issues and ensuring every job stays on track.
You'll manage engineer bookings, monitor real-time dashboards, troubleshoot delays and swiftly reorganise failed or incomplete jobs. Alongside this, you'll support commissioning activities, raise purchase orders and invoices, coordinate stock dispatch and keep systems accurately updated. You'll also play a key part in delivering large-scale rollout projects, helping the business hit critical deadlines and performance targets.
Location: Leeds LS15, on-site.
What You'll Do
* Liaising with customers, engineers and internal teams to agree suitable appointments via phone call and / or email.
* Scheduling all work onto engineers devices and commission tracking units where applicable.
* Monitor active dashboard and schedule at all times.
* Proactively dealing with any engineer lateness and sickness.
* Raising purchase orders and invoices for jobs.
* Logging and following up with engineers of any failed jobs or re-visits.
* Rescheduling any failed appointments or incomplete work.
* Requesting stock dispatches via the Stock team.
* Monitoring large rollouts to ensure completion within specified target.
What You'll Bring
* Experience working in a fast paced customer service roles, ideally within telematic/technology industry.
* Previous experience liaising with third party technicians and engineers and engaging in scheduling activities.
* Proficiency in google suite of products.
* Confident using CRM, ERP, or job management systems to track progress and update records accurately.
* High attention to detail, particularly when raising purchase orders, invoices and updating job notes.
* Clear and professional communication skills when dealing with customers, engineers and internal teams.
What We Can Offer You
* A generous annual leave entitlement plus a personal leave entitlement
* Private Health Insurance
* Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
* Life Insurance
* Company pension scheme, with an uncapped 5% employer contribution
* Generous Parental Leave Program
* Paid Volunteer Leave Days
* Public Holiday Exchange Scheme
* Enjoy up to 4 weeks a year of flexible 'Work from Anywhere'
* Talent Referral Programme – get rewarded for referring a friend to join our team
* Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
* Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
* A discounts and cash back scheme
* Casual dress and relaxed office environment
* Opportunities for career progression and development
* Diverse training & internal networking opportunities across all of our product lines
* Service recognition awards
* Click here to find out more about working at Simpro Group
Our Core Values
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.