Pay Range £14.80 per hour
Job Description
Are you passionate about providing excellent customer service? Would you like a role that enables you to meet and help new people every day? Then consider the position of Test Centre Associate – Croydon at Reed in Partnership! Our DVSA (Driver and Vehicle Standards Agency) programme provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide 1.7 million+ Driving Theory Tests a year across several regions of the UK. We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA.
Responsibilities
* Provide a high level of customer service
* Check candidates’ ID documents and book them in on the system
* Ensure the integrity and security of tests are maintained
* Supervise and invigilate tests
* Explain the test process to candidates and support with other queries
* Review tests and test centre schedules
* Perform daily test centre opening and closing procedures
* Ensure the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion
* Handle and report incidents that could impact candidate testing
Schedule
Flexible working pattern (either part‑time or occasional shifts) with potential for additional hours. Shifts could range from:
* Mornings – 8.30am to 1pm/2pm
* Afternoons – 12.30pm/1pm to 5.30pm/6.30pm
* Full day – 8.30am to 5.30pm/6.30pm
* Evenings – 4.30pm/5pm to 8.30pm/9.30pm
* Afternoon & Evening – 12pm/1pm to 8.30pm/9.30pm
The Croydon Theory Test Centre opens four to six days per week, including Saturdays. Candidates need to be available across all operating days, flexible to pick up morning, afternoon and evening shifts. Successful candidate guaranteed minimum 16hours per week.
Qualifications
* A full UK driving licence (although driving will not be required for all locations)
* Significant demonstrable experience in providing high‑quality customer service
* Excellent attention to detail and accuracy
* Ability to work under pressure to short timescales and multi‑task to complete a variety of competing activities
* Experience in working with diverse customer groups
* Excellent judgment and decision‑making skills
* Flexibility in working hours and days, including evenings and Saturday
* Ability to remain calm and deal with confrontational candidates in a professional manner
Diversity and Inclusion
We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. While some roles are advertised as Full‑Time, we may consider applicants looking to work on a Part‑Time basis. Flexible working arrangements will vary from role to role, dependent on business requirements.
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