Job Description
We are currently seeking a Building Operations Support Officer (Hard Service and Project Coordinator) on permanent, full-time basis.
We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those with a disability and neurodiverse conditions.
The role:
The Building Operations Support Officer (Hard Services and Projects Coordinator) role has oversight of all external maintenance contractors ensuring all periodical compliance checks are completed, and that onsite contractors are fully inducted and are equipped with the necessary permits to work. This role requires working closely with the Building Operations Soft Services Officer and the Building Operations Coordinator.
The role ensures that Shakespeare’s Globe buildings (on site and off site) are appropriately maintained and in good conditions and working order; and will assist the Deputy Head of Estates and Capital Projects with the implementation of Health and Safety Policy across the Globe estate. This role will form an integral part of the Building Operations Emergency Response and 24/7 call out team.
The team:
The Building Operations and Security (BOPS) team plays a central role in ensuring that the Globe’s environment remains safe, compliant, and fully operational at all times. This team oversees the maintenance and performance of all building systems across the theatres, offices, public spaces, the Swan Bar and Restaurant, and offsite properties, while working closely with The Security team to keep the site safe for audiences, staff, and artists.
Working with other departments, the team supports the smooth running of performances, events, education programmes, and commercial activities by maintaining high standards of building safety, life-safety systems, and operational readiness. As part of this team, the Building Operations Support Officer (Hard Services & Projects Coordinator) plays a key role in managing essential maintenance, coordinating contractors, supporting compliance, and contributing to the Globe’s emergency response arrangements.
The skills:
* Proven experience coordinating hard FM services within a complex estate.
* Practical experience working with and overseeing external maintenance contractor.
* Experience managing planned preventative maintenance (PPM) programmes and reactive repairs.
* Demonstrable experience maintaining and reviewing compliance documentation and statutory records.
* Experience supporting emergency response, call-out, or facilities-related incident management.
* Strong understanding of building compliance requirements, including Electrical testing, Legionella control water hygiene, Fire Risk Assessment processes.
* Ability to manage and prioritise a varied workload.
* Excellent organisational skills.
* Confident communicator and capable of liaising professionally with contractors, and internal stakeholders.
* Ability to maintain accurate records.
* Proactive, and consistently promoting a strong H&S culture.
* Calm, reliable, and responsive, with the ability to work well under pressure.
* High level of integrity and professionalism.
* Willingness to participate in a 24/7 on-call rota and attend out-of-hours incidents when necessary.
Benefits:
* Discount in the Globe shop and onsite restaurants/cafes
* Staff discounts via My Globe perks and better Bankside Buzzcard
* Free entry to selected shows, events and activities
* Access to our free employee assistance programme and 24/7 virtual GP service
* Enhanced maternity, paternity, adoption, and shared parental leave and pay
* Life assurance scheme
* Rental deposit scheme
* Season ticket loans
* Eye test voucher scheme
* Flu vaccination scheme
* Cycle to work scheme
* Enhanced employer pension contributions after 12 months service.
To apply:
For more information, please download the job description from our linked main website/jobs page. To apply, please complete the online application form on our main jobs page by 5pm on Monday 19 January 2026.
If you have any queries on the application process or online form, please email the Recruitment Team - email on our main jobs page.