Are you passionate about delivering exceptional customer service? Our client is seeking a dedicated Customer Service Advisor to join their dynamic team. With over 30 years of experience, the company has evolved from a small accounting firm to a leading provider of services for the UK's flexible workforce. This role offers a competitive salary of £28,750 per year and the flexibility of hybrid working. You'll be part of a helpful team that values personal development and career progression. Our client has a rich history of providing top-notch services to small and medium-sized businesses. Over the years, they have expanded their offerings to include award-winning umbrella and accountancy services, becoming a credible partner for numerous agencies and individuals across the UK. As a Customer Service Advisor, you will: Proactively develop existing customer relationships with inspirational service. Resolve customer issues and complaints swiftly, maintaining relationship integrity. Help new customers in setting up businesses or employment through an umbrella company. Communicate effectively via telephone, email, and written correspondence. Ensure compliance processes are followed and SLAs are met. Be flexible and undertake specific projects as required. Package and Benefits: The Customer Service Advisor role includes: Annual salary of £28,750. Hybrid working model for a balanced work-life experience. Opportunities for personal development and career progression. Monthly company social events. Start on 23 days annual leave & birthday off work every year. Regular surprise treats in the office. Free fruit and refreshments Paid study days. Ongoing training and development Company pension & personal accident cover About You The ideal Customer Service Advisor will have: A strong desire to resolve customer issues efficiently. Phone based experience in a similar type of environment. Excellent attention to detail and commitment to outstanding customer service. Enthusiasm for learning and continuous development. Ability to communicate effectively and maintain high standards of service. Flexibility to adapt to different tasks and projects. If you have experience or interest in roles such as Customer Support Specialist, Client Service Representative, Customer Relations Advisor, Support Agent, or Customer Experience Coordinator, this Customer Service Advisor position could be perfect for you. If you're ready to take your customer service skills to the next level and join a company that values growth and excellence, apply now for the Customer Service Advisor role. This is your chance to be part of a team that truly champions the self-employed and provides top-tier service. AW_FIN