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Customer manager

Orpington
Rolls Royce
Customer manager
€60,000 a year
Posted: 17h ago
Offer description

Job Details

Location: London

Employment type: Full time


Position Summary

Rolls‑Royce & Partners Finance Limited (RRPF) is an engine leasing company with the largest global portfolio of Rolls‑Royce and IAE V2500-A5 engines. The Customer Manager (Sales & Business Analyst) will operate out of London, combining customer‑facing commercial responsibility with analytical problem‑solving to bridge customers and internal digital teams. The role ensures operational needs are translated into scalable digital solutions that deliver measurable value.


What You Will Be Doing

* Own customer relationships from pre‑sales through delivery and renewal.
* Translate customer operational needs into digital and data requirements.
* Support sales pipeline development, proposals and contract negotiations.
* Analyse customer data, usage patterns and ROI to drive upsell opportunities.
* Coordinate with delivery and product teams to ensure customer success.
* Maintain deep understanding of aviation operations and records workflows.


Position Qualifications

* Degree in Engineering, Business, Economics, Aviation or related field.
* Experience in customer management, business analysis or solution sales.
* Ability to translate operational needs into structured requirements.
* Commercial awareness and analytical capability.
* Strong communication and stakeholder management skills.


Preferred Requirements

* Experience in aviation, leasing or aerospace environments.
* Familiarity with digital products or data platforms.
* Experience supporting proposals and contract negotiations.
* Strong data analysis and reporting skills.
* Comfort working across product, delivery and sales teams.


Regional Benefits

* Generous annual leave.
* Retirement savings through the Rolls‑Royce Retirement Savings Trust.
* Group Life Assurance with lump‑sum benefit.
* Group Income Protection in case of illness or injury.
* Your Shares: Matched – a simple way to own and invest in Rolls‑Royce shares.
* Digital GP providing convenient GP consultations.


EEO Statement

Rolls‑Royce are committed to being a respectful, inclusive, and non‑discriminatory workplace where individuality is valued, and diverse perspectives fuel innovation and enable everyone to thrive.

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