We'd love to hear from you if you are:customer focused with an understanding of the importance of great servicea team player, but also can work on your own initiativewell organised and adaptablewilling to learn new skillshave a positive attitude Welcome & Service AssistantReporting to the Welcome Manager, you’ll be part of a team of Welcome & Service Assistants working at Osterley Park.Investing in youWe want you to learn, discover and develop your career. We’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs. Day to day, you’ll deliver a great all-round customer service experience. Based at our welcome areas, you’ll be on hand to provide admission to the House & Garden, answer queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to processing National Trust memberships and growing support - no two days are the same.Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service. 150620IRC150620