Service Desk Analyst My client is looking for an experienced and technically capable 2nd Line Service Desk Analyst to join their growing support team. If youve got a solid background in IT support and enjoy solving complex technical issues while delivering great customer service, this could be the ideal next step in your career. This is a fully office-based role supporting a wide range of customers in a fast-paced environment. Youll be a key point of escalation, helping to ensure that technical issues are resolved efficiently and service levels are maintained. What youll be doing: Handling technical escalations from 1st line support Troubleshooting and resolving complex hardware, software, and network issues Applying updates, patches, and fixes to keep systems secure and operational Logging, updating, and prioritising support tickets using tools like ServiceNow or JIRA Assisting with root cause analysis and contributing to internal knowledge sharing Liaising with senior engineers and other internal teams for issue resolution Participating in shift work What were looking for: 2 years experience on a service desk or in IT support Strong troubleshooting skills across Windows, macOS, and basic networking Experience with service management tools (e.g. ServiceNow, JIRA) Excellent communication skills and a customer-first mindset Ability to manage multiple priorities and remain calm under pressure A detail-oriented and organised approach to resolving issues Why apply? Join a well-established business with a growing client base Gain exposure to a broad range of technologies and challenges Make a tangible impact in a collaborative, team-focused environment Enjoy a varied role where no two days are the same ADZN1_UKTJ